Shipping, return and exchange policy

SHIPPING, RETURN & EXCHANGE

Order processing

All orders are shipped from Sydney, Australia.

Please allow 1–3 business days for your order to be prepared and dispatched. Delivery estimates below are additional to processing time.

Australian delivery

Domestic orders are shipped with Australia Post. Standard delivery generally takes 2–6 business days after dispatch.

Express shipping is available at checkout for an additional cost. Available shipping options and charges are displayed before you complete your purchase.

International delivery

International orders are shipped with DHL or other carriers. Standard delivery generally takes 2–3 weeks after dispatch, depending on the destination and customs processing.

Please refer to checkout for available delivery countries, shipping options and prices. Express shipping is available for an additional cost where offered.

All delivery timeframes are estimates. Customs processing, public holidays and carrier disruptions may affect delivery.

Import duties and taxes

Unless expressly stated as included or collected at checkout, import duties, taxes, customs fees, brokerage fees and other destination charges are the recipient’s responsibility.

These charges are set by local authorities and may be collected by customs or the delivery carrier. They vary by destination, and we cannot guarantee or estimate their amount. Please contact your local customs office before ordering if you need further information.

If a parcel is refused because these charges have not been paid, any refund may be reduced by reasonable, unrecoverable shipping, return and customs costs actually incurred by Nail Void, where permitted by law. Charges paid directly to customs or a carrier must be addressed with that organisation.

Nothing in this section limits any mandatory cancellation or refund rights.

Order changes and cancellations

You may change or cancel your order before it has been dispatched. Please email hello@nailvoid.com as soon as possible with your order number and request.

Changes are subject to product availability and any difference in price. Once dispatched, we cannot change the order or delivery address. Any applicable statutory cancellation rights remain unaffected.

Delayed or lost parcels

If your parcel is delayed or appears to be lost, please contact hello@nailvoid.com with your order number.

Delivery delays can occur outside our control. We will help investigate with the carrier and arrange an appropriate resolution where required by applicable consumer law. A carrier investigation does not remove your legal rights.

Returned or unclaimed parcels

If your parcel is returned because you supplied an incorrect address, did not collect it or refused delivery, you will need to pay the cost of reshipping.

This charge does not apply where the return resulted from our error or where applicable law requires otherwise.

Change of mind, style and size

Due to hygiene considerations, Nail Void does not offer voluntary refunds or exchanges for change of mind, including requests for a different style or size.

Please review your order and our sizing guide carefully before purchasing. If you need help choosing a size, contact hello@nailvoid.com before placing your order.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact hello@nailvoid.com within 48-hours of receiving your order, include your order number, a description of the issue and, where possible, clear photographs of the product and packaging.